Operations & Technical Support Specialist

I help teams keep workflows running smoothly through hands-on support, troubleshooting, process coordination, documentation, and practical systems improvement. My background spans client support, GIS and field operations, solo e-commerce management, and automation-driven operational work.

Core Expertise

Practical systems, support, and operations work built around efficiency, clarity, and reliability.

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AI & Workflow Automation

Design practical automations that reduce manual work and improve workflow efficiency.

Tools & Platforms: Zapier Make n8n ChatGPT Claude Twilio Airtable Notion Twilio

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CRM & Operational Support

Support CRM organization, lead flow, follow-ups, and day-to-day operational processes.

Tools & Platforms: GoHighLevel Hubspot Monday.com Asana Trello Slack Google Workspace Canva

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Technical Support & GIS Analysis

Handle technical troubleshooting, client support, and GIS-based data work for reporting and analysis.

Tools & Platforms: QGIS ArcGIS Jira Dialpad Teamviewer Anydesk

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Professional Experience

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GIS Infield Support Technician

June 2025 - Present

Provided in-field and remote technical support across North America and Europe, resolving sensor hardware, GPS, and software issues for a fleet of 140 soil mapping sensors to reduce survey interruptions and repeat support cases.
Delivered live client training on sensor configuration, in-house software, field survey execution, data upload procedures, and processed soil layer interpretation to support onboarding and day-to-day field use.
Processed, cleaned, and validated spatial datasets from GPS and environmental sensors; generated interpolated soil layers, maps, and reports for client delivery and internal analysis.
Authored and standardized SOPs, support workflows, and internal documentation to improve turnaround time, strengthen troubleshooting, and reduce recurring support issues.

Focus: Technical Support • Client Training • GIS Operations

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Technical Virtual Assistant

Freelance (Project-Based) • Oct 2024 - Present

Developed and maintained automation workflows in Zapier, Make, and n8n to support lead routing, follow-up triggers, CRM record updates, reporting, and internal notifications across business systems.
Managed GoHighLevel and HubSpot setups for lead capture, pipelines, tags, forms, calendars, SMS/email sequences, and appointment workflows used in onboarding and ongoing client communication.
Built and supported integrations across CRM, Google Sheets, Airtable, and communication tools to keep records synced, route information correctly, and reduce manual handoffs between sales and operations.
Created reusable templates and setup documentation, and resolved automation, routing, and CRM issues to improve workflow consistency and support smoother project launches.

Focus: Automation • GoHighLevel • CRM Operations

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Small Business Owner

Self-Operated Korean-focused E-Commerce Business • May 2019 - Sep 2024

Independently managed the full order cycle of a preorder-driven Korean-focused e-commerce business, from supplier sourcing and order coordination to final delivery and post-purchase follow-through.
Identified, vetted, and coordinated with Korean suppliers, building a network of 20+ manufacturers that offered bulk and wholesale pricing with direct shipping to the Philippines.
Coordinated with suppliers, freight forwarders, and local couriers to manage shipment documentation, delivery timelines, and cross-border order issues.
Handled high-volume customer communication across inquiries, order requests, disputes, refunds, damaged goods, and post-purchase support while running day-to-day operations independently.

Focus: Order Management • Customer Support

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Portfolio

Let’s Work Together

I’m always open to discussing new opportunities, freelance work, and project-based support. If my background fits what you’re looking for, feel free to reach out or view my profiles below.

Contact

Email: [email protected]
Location: Asia/Singapore (UTC+8)

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Profiles

Book a call

https://calendly.com/salengajohnpatrick/30min